Summary:The primary function of the Recruit Specialist is to effectively communicate with military recruiters and recruits nationwide about Armed Forces Bank, N.A. (AFB) Recruit Program. The promotion of the AFB Recruit Program requires a strong knowledge of the various military branches of service, recruiting, and recruiters, and results in opening new accounts for recruits by a Recruit Specialist.Full‐time associates are eligible for our benefit package that includes: medical, dental, and vision insurance; 401(k) plan; Company paid life insurance, short and long term disability insurance; Company paid vacation, sick leave, holidays, and more! Position will remain open until a qualified applicant is hired.Principal Accountabilities:
Communication with military recruits and recruiters via outbound communication (telephone, email, and letter) regarding the Recruit Program as well as the bank and bank products (accounts and convenience products). Correspondence volume (daily, weekly, and monthly) is determined by the Recruit Department Manager, according to position level and gross account totals.
Accept and respond to incoming military recruiter and recruit communication regarding the Recruit Program, the bank, and bank products.
Perform account opening and account maintenance via LiveCycle and Navigator.
Research, organize, and assemble information to support promotion efforts of Recruit Program to military recruiters and recruits. This involves Recruit Database research and kit assembly for military recruiters and recruits.
Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and Recruit Program customer base (military recruits and recruiters).
Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.
Other related duties as assigned.
Minimum Qualifications:
Self-starter; strong organizational skills and highly detail oriented.
Strong written and verbal communication skills are required.
Must maintain a professional, pleasant, and friendly attitude at all times.
Professional telephone skills are required.
Ability to work as a positive team member in a positive team environment with fast paced, shifting priorities.
Sales experience preferred.
Prior banking experience preferred.
Military knowledge preferred.
High school diploma or equivalent required.
Physical Requirements:The work environment is typical of a standard office setting. The position is sedentary, exerting 0 10 lbs. of force occasionally and/or a negligible amount of force frequently. It involves sitting most of the time but may also involve walking or standing for brief periods of time. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.Equal Opportunity Employer/Disabled/VeteransAcademy Bank and Armed Forces Bank provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. If you need an accommodation for any part of the employment process, please e-mail humanresources@dfckc.com.
