Client Services Manager

Client Services Manager

20 Dec 2024
Kansas, Kansascity, 66101 Kansascity USA

Client Services Manager

OVERVIEW

The SmartConnect Client Services Manager ensures a world-class customer service experience while

fostering strong relationships with partnered accounts. This role oversees Onboarding Specialists and

the Account Management Team, collaborating closely with Business Development. It guarantees the

seamless integration of new accounts and the ongoing support of existing ones. The Client Services

Manager works with leadership to develop strategic plans, manage key relationships, and ensure data

integrity. This role is crucial in establishing SmartConnect as the trusted Medicare solution for our

clients. The ideal candidate will be highly organized and thrive in a fast-paced environment. You will

collaborate with our Account Executives to expand our business.

REPORTS TO

The SmartConnect Client Services Manager reports to the VP Business Development

ESSENTIAL DUTIES

The essential duties and responsibilities for this position include, but are not limited to:

● Manage, develop and mentor account managers and onboarding specialists.

● Develop and implement strategic plans for account managers to support and engage existing

accounts.

● Execute monthly engagement campaigns.

● Track key performance indicators for onboarding specialists and account managers.

● Ensure successful implementation and onboarding of new accounts.

● Engage proactively with national accounts and stakeholders to meet relationship needs and

provide relevant data.

● Ensure the integrity of account data.

● Develop and manage engagement campaigns for partnered accounts and brokers.

● Collaborate with the VP of Business Development and Account Executives to identify key

opportunities for broker engagement.

● Collaborate with the Sr. Director of Operations to refine and improve internal processes and

reporting.

● Manage VIP/key relationships as needed.

● Work closely with sales leadership to deliver world-class customer service to SmartConnect

clients and partners.

Additional Responsibilities:

● Monitor and analyze account metrics to identify areas for improvement and implement

necessary changes.

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Job Details

  • ID
    JC53125869
  • State
  • City
  • Job type
    Full-time
  • Salary
    N/A
  • Hiring Company
    Spring Venture Group
  • Date
    2024-12-20
  • Deadline
    2025-02-18
  • Category

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