Job Description:
We are seeking a dedicated and professional Customer Support Assistant to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will assist with inquiries, troubleshoot issues, and ensure a seamless customer experience. The ideal candidate will be passionate about helping others and possess strong communication skills.Responsibilities:Respond to customer inquiries via phone, email, and live chatProvide accurate product and service information to customersTroubleshoot customer issues and provide solutions in a timely mannerProcess customer orders, returns, and exchangesMaintain and update customer records in the databaseAssist with administrative tasks as neededEnsure high levels of customer satisfaction by delivering quality serviceCollaborate with other departments to resolve customer concerns
