Primary Responsibilities/Essential FunctionsServe as the change agent and coach to support transformational projects impacting the employee population within the North American region, preparing business teams for the impact on day-to-day operations.Create a structured approach to change management which can be consistently deployed at LDC, coaching IT delivery teams and business partners on actionable steps of change management, and obtain buy-in from senior managers to end users.Ensure full change management pillars are in place, including but not limited to a communications plan, key stakeholder management, training plan and risks & resistance management plan.Implement change management assessments, to understand change impacts both from a system/process perspective as well as from the end user point of view to tailor change activities as needed.Create and distribute change related communications to impacted partners and senior managers throughout the project lifecycle.Build a working knowledge of primary business systems and processes to be used and owned by business teams, enabling you to partner with business and IT colleagues to support training documentation and delivery.Develop and execute plans for post-launch to ensure strong adoption and utilization of new processes and software by business teams across the region, in partnership with relevant project teams.Define and measure success metrics to monitor change readiness across teams, including soliciting feedback from impacted partners and adjust the change management approach as necessary.Create and distribute reporting to showcase the progression of change management activities throughout the project lifecycle.
