Primary Responsibilities/Essential Functions· Assist in managing the functions of the QA procedures and personnel at each location within North America.· Administer QA policies, procedures and programs within North America.· Develop and administer a continuous improvement plan for both QA procedures and personnel.· Works with the QA staff region wide to ensure they hold the proper certifications and training to perform their jobs.· Works with local plant laboratory personnel to review plant operations for potential process / procedural improvements for higher yields and / or costs savings that could result from better / timelier laboratory analysis.· Works with and manages third-party lab relationships.· Develop and maintain a library of customer Statements for all NA sites, in conjunction with Regional Quality manager, facility Quality manager and Wilton Legal (as necessary) and standardize as much as possible.· Transmit standard Statements and completed questionnaires (after review by QA manager) to customers.· Receive starting materials nonconformance reports from facility QA and enter into the ISN Procurement database to be usedfor Supplier scorecards. (Food safety/quality and other nonconformance incidents such as late arrival or failed arrival, wrong item, damaged in transit, etc.)· Coordinate creation and approval process for Starting Materials specifications and maintain on regional SharePoint libraries· Work with Procurement to review submitted Supplier Approval documents and maintain document library for Supplier qualifications and maintain list of approved suppliers.· Review Supplier material specifications and maintain documents on Supplier Qualification SharePoint library. Review third-party supplier documents and approve products for resale and/or conduct on-site audits of third-party facilities.· Create and maintain animal feed labels according to AAFCO and state regulations. Coordinate implementation with LDC IT/Compu Weigh and KSC Tax.· Work with Wilton Legal to keep regulatory registrations relative to food safety updated and renewed (FDA Facility Registrations, etc.).· Perform final corporate review of Customer Specification reviews after Commercial and Facility reviews are completed.· Review Facility Trial Protocols and Costs Analyses for accuracy, completeness, and justification for the trial.· Serve as an information resource on LIMS software.· Liaise with LDC Commercial team(s) and customer procurement and quality staff for audit questions, documentation concerns, and product approval process questions.· Liaise with LDC Quality staff worldwide to collaborate, develop best practices, and foster consistency across documentation sets for food and feed products.· Be a regional resource on new procedures / methods / requirements from industry or regulatory that involves quality assurance. Champion quality efforts by training non-QC staff on best practices. · Additional projects and duties as assigned.
