The Sales Enablement Coordinator is responsible for the successful coordination of all Sales Enablement initiatives as defined by leadership. In addition to supporting Sales Enablement programs, the Sales Enablement Coordinator assists with fostering clear communication and transparency between interdepartmental stakeholders. Furthermore, the Sales Enablement Coordinator assists in creating and maintaining Sales Enablement resources and programs, ensuring alignment with organizational goals.REPORTS TOThe Sales Enablement Coordinator reports to the Director, Sales Enablement Programs.ESSENTIAL DUTIESThe essential duties for this role include, but are not limited to: Program Administration & LogisticsCoordinate and Execute Sales Enablement Programs: Logistical execution of all sales enablement programs and initiatives, including coordinating schedules, events, and monthly tasks.Training Class Coordination: Coordinate daily new hire training, ensuring trainers, leaders, and guest speakers are fully equipped. This includes but is not limited to, in office classroom set up, procuring and distributing necessary materials, prizes, and awards. Maintaining sales enablement classroom supply inventory. Support Meetings and Communication: Schedule, prepare for, and support internal and external meetings (standups, weekly meetings), including taking, preparing, and distributing meeting minutes.AI Enablement: Leveraging and identifying opportunities to use AI in a way that streamlines processes, documentation and any other aspects of the Sales Enablement daily functions.Maintain Financial Records: Communicate, document, and reconcile the monthly sales enablement budget.Data Maintenance & ReportingTrack and Aggregate Program Data: Assist leadership by tracking, maintaining, and aggregating feedback, performance data, and other metrics from sales enablement programs and training sessions.Maintain Training and Employee Records: Utilize project management tools (e.g., Monday) and internal databases to accurately track project deadlines, milestones, and employee training progress. This includes maintaining training attendance, providing missed lessons, tracking licensing/onboarding items (e.g., e-learning, account creation, surveys), and publishing progress reports.Learning Management System (LMS): Handle LMS reporting, enrollment scheduling, and maintenance.Ticketing System Administration: Coordinate, triage, and communicate any incoming tickets for Sales Enablement to assure support for the business in a timely manner. Content & Resource UpdatesUpdate Internal Resources and Intranet: Maintain sales and training resources, including designing and editing new and existing content within internal systems (e.g., Treehouse/Monday).Multimedia and Lesson Plan Support: Assist with process development, design, and editing of multimedia content (e.g., Adobe applications) and aid in the design, editing, and development of lesson plan outlines.Coaching and Call MonitoringMonitor and Audit Coaching Sessions: Monitor all incoming and outgoing coaching sessions (New agent and On-demand) requested by managers or agents. Track, audit, and document all coaching sessions and associated compensation.Call Recording Access: Edit, modify, and scrub all call recordings for HIPAA compliance and fulfill requests for access to call well systems.Agent Live Shadows: Assist with the scheduling, coordination and technical support for all in-person and virtual agent shadow activities.Communication and SupportProvide Stakeholder Communication: Professionally and clearly communicate program updates, changes, and information with various stakeholders throughout the organization. Create the template for all Sales Enablement Updates and assist with necessary communications.General Administrative and Departmental Support: Provide routine administrative assistance, assist sales enablement leadership with various projects and initiatives, and communicate with other departments/agents to resolve technical, system, or program-related issues. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. ROLE COMPETENCIESAdaptability CommunicationAnalytical Attention to DetailCooperationCreativityLearning Ability
