The Help Desk Analyst is the first point of contact for internal users seeking technical assistance. This role is responsible for resolving hardware, software, and network issues while delivering excellent customer service. Ideal candidates will be detail-oriented, communicative, and able to thrive in a fast-paced environment supporting a diverse user base across a multi-site organization.The Help Desk Analyst must exhibit the behaviors of the WireCo Business System (WBS):Teamwork – Fosters inclusion and encourages respectful debate.Accountability – Owns outcomes, learns from setbacks, and recognizes achievements.Self-Awareness – Reflects on strengths and growth areas, mindful of their impact on others.Noble Intent – Prioritizes integrity and collective success.Determined – Takes initiative and seeks solutions.Transparent – Embraces open, honest communication.Curious – Pursues knowledge and challenges the status quoDuties & ResponsibilitiesProvide Tier 1 support via phone, email, and ticketing system for desktops, laptops, printers, mobile devices, and common business applicationsTroubleshoot user issues related to Windows, MS Office, VPN, and network connectivityDocument issues and resolutions in the service desk system, escalating when necessarySet up and configure new workstations, user accounts, and access permissionsAssist with onboarding and offboarding processes, including asset tracking and account provisioningCoordinate with other IT team members to ensure timely issue resolution and project supportMaintain a high level of professionalism and user satisfaction in all interactionsInstall hardware and software as neededInterfaces with users in support of moves, installs and schedulesSupport other Helpdesk activities as directed by management Ability to travel to Missouri locations as neededPerforms all other duties as assigned
