Job DescriptionAnalyze, prepare, and update data in Deluxe’s legacy systems, based on data provided by the client or customers, to be input into new systems (billing, legacy, NEK, CDB). Navigates several database systems to implement data changes. Works closely with internal and external customers and provides a positive, efficient, and effective experience.
Relationship management: establish a positive relationship with internal/external customers. Addresses and resolves complex issues. Acts as an SME for recommending and guiding customer’s course of action. Through verbal and written communication, it summarizes and communicates the project process and progress.
Data and process integrity: fields data requests, provide documentation for completed processes/tasks, analyzes client specifications, and request for the best course of action and oversees and ensures proper implementation of updates.
Assists Financial institutions with systems and data changes resulting in service choice fees.
Basic Qualifications:Education and Experience: HS/GED and customer service or client-facing experience.Data entry experience. Experience with a CRM. Preferred Qualifications:Education and Experience: Experience in production and experience with computers and database structures. Experience with SalesForce. Excellent written and verbal communication skills. Additional Basic Qualifications:Must be 18 years of age or olderDeluxe Corporation is an Equal Opportunity / Affirmative Action employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability Please view the electronic EEO is the Law Poster (https:////www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .
