The Metrology Team supports processes for laboratories at Viracor with a focus on maintaining CLIA, CAP and NYDOH, GxP accreditation by using and maintaining procedures and software or other methods to perform, train, document, assist others to ensure complete and appropriate documentation of required tasks and records.The Metrology Supervisor’s role is to keep the lab cleaning and maintenance program current with manufacturer and regulatory requirements. Oversee the day-to-day operations of the metrology team cleaning and/or preventative maintenance events while maintaining equipment records.Laboratory Metrology Supervisor responsibilities include, but are not limited to, the following:Oversee daily operations in the laboratory and provide overall direction and assistance to associatesAdminister work schedules and review/approve associate time sheetsWork with manager to ensure appropriate staffing of area of responsibilityInterview and select candidates for open positions when neededAssess team members by conducting effective performance reviews, and coach associates through necessary performance improvements as neededWork with laboratory operations directors, managers, and supervisors to develop and maintain lists of schedules for responsible tasksManagement of laboratory equipment schedules by use of management of calibration/maintenance tracking program/software, temperature monitoring system, and pipette calibration program, ensuring that calibrations are correct and currentDevelop and maintain training checklists and SOPs necessary to perform responsibilitiesEnsure metrology associates have thorough understanding of expected outcomes, troubleshooting, and data analyses by serving as mentor and coachEnsure metrology associates are always up to date with training and competency assessments for their areas of responsibilityMonitor department productivity and ensure appropriate quality metrics are metResolve technical problems and ensure that appropriate corrective and preventive actions are taken when deficiencies or errors are found ensuring routing and escalation to department supervisors/managerDemonstrates strong client service skills, teamwork, and collaborationEnsure completion of certification checks and documentation of all equipment requiring unscheduled repairs/maintenance documenting that equipment is ready to be placed back into serviceSupport development of system and process improvements that would enhance compliance to requirementsAdhere to all quality and safety standards, as well as ensuring compliance with all applicable regulatory agenciesAdhere to policies and protocols in the laboratoryRepresent department and the organization favorably and in accordance with established company standards and associate attributes at all timesUnderstand and demonstrate proficiency with quality monitoring activities such as quality indicators and quality reporting related to equipment and monitoring such as KPIs for Quality MeetingCreate and modify calibration procedures by determining metrology requirements from manufacturer's manuals, laboratory methods, or system requirementsTroubleshoot, inspect, and repair test and measurement equipment in support of new projectsWork with equipment users, engineers, and other technicians in the proper operation and selection of test and measurement equipmentSchedules and monitors contractors for calibrations, validations, and repairs as requiredCommunicates Metrology area needs to Facilities, Testing and Manufacturing personnelContacts suppliers/vendors as requiredParticipate in data reporting, internal or external client reports as requested, using Excel or other software utilized for reporting, trending, and trackingParticipate in continual quality improvement projects company-wideParticipate in creation/revision of SOPs for the department as required and ensure policies and procedures are monitored and updated to include regulatory changesOther duties as assigned by management
