Your role as Customer Project Manager is to manage multiple patient monitoring system software services implementations that vary in scope, size and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will also be responsible for leading a clinical and technical team for each project, to ensure successful customer experience and adherence to the defined statement of work.Your role:
Identify, understand, and document software services contract specific deliverables.
Communicate value delivery to the customer as part of LAER model
Support sales and service team’s annual business review with customers
Help the sales team with software services contract renewal efforts
Developing project plans; inclusive of the following elements, utilizing the Philips Project Management Methodology in managing, Comprehensive WBS (work breakdown structure), Change Management Plan, Communication Plan, Risk Management Plan, Stakeholder Analysis and Resource Management Plan
Coordinating, leading and motivating a diverse cross-functional team of internal and external
Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact.
Responsible for effectively communicating with all project stakeholders, and third party vendors. Including but not limited to regular project updates and regular project meetings as outlined in the project plan.
May be required to work with the applicable Sales, Clinical, and Technical teams in the pre-sales phase to determine the best solution for a particular customer to assure the feasibility of the technical solution and how it will meet customer expectations.
The Implementation Project Manager will be responsible for Forward Looking Inventory Management, Project Cycle Time, Forecast Accuracy, Revenue Recognition, and Customer Satisfaction.
You're the right fit if:
Bachelor’s Degree required, or an equivalent combined experience/education in the areas of: Clinical Engineering, Information Technology, Project Management
Knowledge and experience in Project Management and IT Integration within a Healthcare Environment preferred (i.e. Healthcare IT, Patient Monitoring).
Excellent communication both verbally and in writing, in local language as well as English
Ability to demonstrate effective influential leadership across all project resources/stakeholders
Ability to effectively negotiate
Ability to deliver highly satisfied customer experiences
Ability to effectively manage and lead multiple projects concurrently
Demonstrated proficiency in the use of MS Project and other standardized Project Management tools and documentation.
The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer
This opportunity is virtual / remote-based within the Columbus or Cincinnati, OH area with travel up to 25% of the time
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.Philips Transparency DetailsThe pay range for this position is $57,120 to $97,920, annually. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.#LI-PHIIt is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
