We are looking for a Will Call Operations to join our Talley team in Lenexa, KS!
 Summary:
The Will Call Operations position performs functions strategic to enhance the Customer Experience (CX) specific to Will Call. Core responsibilities include providing a consistent CX emphasizing our Key Deliverables: Ease of Ordering, Product Availability, and Service Excellence. Enhancing the customer relationship by supporting their immediate and future needs. Will Call Operations will monitor customer wait time, order picking priorities, and customer checkout to ensure each customer leaves with a positive impression of Talley. Essential tasks include interfacing with Sales, Operations and our customers to prioritize and coordinate pick-up scheduling, facilitating return-to-stock of cancelled merchandise from Will-Call locations, and coordinating disposition of delinquent Will-Call orders.
What You'll Do: Provide Quotes and Enter Orders accurately and utilize best practices for walk-in business, email, or phoneProactively let customers know when orders are ready (email/phone)Interface with Sales (as needed) to coordinate customer P/U schedulingUtilize the Will Call calendar in Outlook and communicate priorities to OperationsEvaluate any remaining open orders at the time of customer pick-up and include if possibleMaintain standard protocol for 15-day Will Call pickup policyAccount for all printed (active) tickets weeklyConfirm/Close all signed tickets and scan them into DocuShare dailyFacilitate Will-Call Check-in and Check-out procedures utilizing sign-in sheetsAssist Operations in picking orders when there is downtime at the counterAssist with customer checkout and loading materials into vehicles as neededEscalating urgent Will-Call issues requiring higher-level attentionResponding to internal calls related to Will-Call service issuesEnter Quality Feedback Entries and assist with RGA’sOrganize and maintain the Will Call area including snacksDisplays strong work ethic and honesty and adheres to all company policies and proceduresEngages in work with a high sense of urgency, highly organized and detail-orientedBe open to change and deal calmly and effectively with high-stress situationsAdditional job duties and responsibilities may be added at any time, as business needs may dictate.Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. 
