Kforce has a client that is seeking an End Point Tester in Manhattan, NY.Essential Functions:
End Point Tester takes ownership of assignments and minor cross-sectional problems and works with a team to resolve, with an appropriate sense of urgency
Communicates effectively, both verbally and in writing, to peers, management, and customers at various levels of the organization
Prepares and delivers occasional section-level presentations to various audiences using clear, concise, and effective communication
Performs other related work as assigned or required
Installs, configures, and tests End Point devices such as Desktop computers, laptops, tablets and mobile devices
May assist in recovery for operating system software or telecommunications failures of any type
As an End Point Tester, you may maintain contact with hardware vendors to coordinate complex problem determination
Troubleshoots and analyzes telecommunication problems and digital devices
Coordinates installation procedures and requirements with common carrier and County service providers, involved in site connectivity installations
Responds to customer's technical questions, and/or refers more difficult questions to End Point Analyst or other appropriate sources
Provides customer training on an as needed basis
Troubleshoots and analyzes basic End Point connectivity problems to Local Area Networks (LAN), Wide Area Network (WAN) and Virtual Private Network (VPN) connections
Four (4) years of technical and professional experience in information technology in the assigned subject matter tasks that includes customer service experience or training; Or an Associate degree in Information Technology, Computer Science, Computer Technology, or related field and two (2) years of experience as described above; Or a Bachelor's degree in Information Technology, Computer Science, Computer Technology, or related field; Or an equivalent combination of education, training, and/or experience
Demonstrates entry to entry-intermediate level proficiency in two of the departmental section disciplines: Database Administration, Network Management, Desktop Management, Server Management, Application Design, Application Development, Enterprise Architecture, Security Management, Quality Assurance, Incident Management, Financial Management, Project Management, Document Management, Service Management, Asset Management, Production Application Services, Storage Area Network, and Middleware Management
Demonstrates entry to entry-intermediate level job knowledge, quality, dependability, judgment, communications and initiative, with demonstrated intermediate-level proficiency in meeting design specifications of computer systems, programs and operating systems, with the following core competencies: Analysis, Design, Business Process Improvement, Data Modeling, Development, Planning, Implementation, Test Script Development, Monitoring/Controls, Troubleshooting/Problem Solving, Documentation, and Service Motivation
Demonstrates technical support that fosters commitment, team spirit, pride, and trust; Facilitates and fosters open communication and cooperation within the organization and with customer groups in a team environment
Ability to support organizational change that fosters a quality of service essential to high performance
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:25.00Maximum Compensation:25.00
