OverviewResearches and verifies incomplete visits to ensure accurate and timely payroll processing. Works under direct supervision.Compensation Range:$15.79 - $19.73 HourlyWhat We Provide
Referral bonus opportunities
Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
What You Will Do
Initiates the process to verify all visits rejected by the Scheduling system, for proper payroll and billing.
Assists in the identification of patterns of HHA lateness and EVV non-compliance.
Follows procedures to maximize operational efficiency and effectiveness of the unit. Provides feedback to management regarding opportunities to improve workflows.
Works with supervisors to resolve discrepancies on reports.
Calls client and or aides to verify work and hours.
Processes aide’s task code sheets.
Assists supervisors/unit to call aides/clients regarding emergencies or events such as storms or holidays to confirm availability to work.
Refers required scheduling changes to the HHA supervisor who ensures schedules are updated accordingly.
Refers calls from aides or clients regarding messages, call offs, vacation, doctor’s appointment, or payroll issues to the appropriate supervisor.
Provides weekend and holiday coverage for the call center.
Participates in special projects and performs other duties as assigned.
QualificationsEducation:
High School Diploma or equivalency required
Bachelor's Degree preferred
Work Experience:
Minimum of two years administrative work experience required
Experience in customer service preferred
Strong organizational/administrative skills required
Demonstrated problem-solving abilities required
Computer system experience preferred
CAREERS AT VNS HealthThe future of care begins with you. Together, we will revolutionize health care in the home and community. When you join VNS Health, you become a part of something bigger. For generations, we’ve been a recognized leader and innovator in patient-centered and community-focused health care. At VNS Health, you’ll have the opportunity to meaningfully impact lives. Including yours. Discover your next role at VNS Health.
