Description:Looking for Full-Time Customer Service Representatives to join the Local facilities team in Olathe, KS. Excellent entry level opportunity with a growing organization! CSR will be responsible for handling incoming calls and ticket orders from residential customers regarding their garage door, locks, and other products/services. Position Overview: Triage incoming calls from customers that require service/sales. Work with customer to understand their need and work to schedule the appropriate service. Promote all products, services, and quote accurate pricing when appropriate. Gather information from customer to ensure the accuracy for our technicians. Enter detailed information in the service ticket to allow the dispatcher to match the best qualified technician to the customer's needSkills:Customer service, Data entry, microsoft office, problem managementTop Skills Details:Customer service,Data entry,microsoft officeAdditional Skills & Qualifications:High school diploma or GED required 2+ years of customer service or office experience Experience in retail or restaurant industry a plus Must be able to problem solve and de-escalate calls from residential owners.Experience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
