Customer Support Specialist

Customer Support Specialist

Vacancy expired!

Job Description

We are seeking a friendly and detail-oriented customer service professional with a strong commitment to excellence to join our company as a Customer Support Specialist. This position centers on effectively serving and strengthening the nationwide user base of our publishing systems. As the front line of contact for the company, our Customer Support Specialists must present themselves in a professional manner while relying on their experience, good judgment and interpersonal skills to meet the challenges and needs of our customers regarding inquiries received via phone and email.

Industry:This position is part of our Senior Living division, which is dedicated to serving the needs of America’s fast-growing senior population, providing comprehensive, individualized solutions that ensure each individual's safety, comfort, health and access to the rich social and intellectual engagement every senior deserves.

Responsibilities:Our Customer Support Specialists ensure timely resolution of all phone and email inquiries regarding our products and services. Other responsibilities include:

• Act as a liaison between our Production department and our customers to ensure that all publication deadlines are met
• Provide conflict resolution that balances customer needs with company policy to the satisfaction of all parties
• Train new users on our web-based publishing system
• Maintain customer contact notes
• Other duties as assigned

Qualifications

Experience:Previous customer service experience is preferred.

Education: A bachelor’s degree is preferred. Equivalent work experience, with excellent references, will also be considered.

Personal Attributes: Candidates must be able to adapt to both routine and unique inquiries within a set of established parameters. Other relevant attributes include:

• Ability to articulate and explain our products and solutions
• Resourcefulness and problem-solving skills
• Excellent written communication skills
• Strong interpersonal skills
• Ability to adapt to change
• Punctuality
• Reliability
• Attention to detail

Technical Skills: Candidates must have general technical skills, including proficiency with Internet tools, telephone systems and software, and other common tools. A familiarity with Microsoft Word and Excel is required.

Other: We work in a modern, technologically advanced office environment that promotes a courteous, collaborative culture. We offer a full benefits package that includes medical, dental, life, and long-term disability insurance; 401(k) with matching; paid holidays and paid time off. We also offer generous opportunities for continuing work-related education and career advancement. Uhlig LLC is an equal opportunity employer.

No agency inquiries accepted.

Additional Information

Compensation:Salary

Benefits:Comprehensive benefits package

Location:Overland Park, KS

Travel: None

SPECIAL NOTE:Candidates must be able to work onsite in an office environment, as this job is considered an essential position. Remote work is not normally available for this position. We have adopted stringent health and safety procedures in the office consistent with state and local government best practices, as well as guidance from the CDC. We require that our employees take all appropriate precautions as well, in and out of the office, to help ensure our workforce remains safe and healthy.