Support end users every day to ensure their technology is working as expected.
Serve as the first point of contact for our internal employees seeking technical assistance over the phone or by email.
Perform remote troubleshooting using diagnostic techniques and pertinent questions.
Diagnose and resolve technical hardware and software issues involving Internet connectivity, email clients, VPN, VoIP, Mac, and Windows OS, Google Apps, O365, and more.
Assist with the employee onboarding process including equipment procurement and imaging, as well as account provisioning.
Administer SaaS products including telephony systems, desktop management systems, mobile device systems, Antivirus solutions, etc.
Document all end-user support in our ticketing system.
Physically move and install equipment including, but not limited to, desktop PCs, monitors, laptops, and desks.
Requirements
3 years of experience in IT user support.
Experience with network principles and troubleshooting.
Experience with multiple operating systems, hardware/software platforms and applications.
Experience managing accounts in Active Directory.
Strong multi-tasking, customer service and communication skills including the ability to explain technical concepts to end-users.
A+ certification required.
This is a 6 month Contract-to-Hire opportunity with our Overland Park, KS client. 100% Paid employee medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H-1B Visa sponsorship is not available for this opportunity. No third-parties, please.
