THE POSITION: Reporting to the Senior Manager, Global DevOps Services, the Lead of SRE Services provides technical and process guidance to Site Reliability Engineers (SREs) while ensuring the reliability and efficiency of services provided to specific business units. Key areas of impact this role provides are in-depth knowledge of the engineering environments within the specific business units and providing automated, stable, and consistent application environments. The SREs teams will work closely with development teams to help monitor and maintain IaaS, PaaS, and SaaS based systems where application code is deployed.  The ideal candidate will foster a collaborative environment by leaning on an extensive background in several types of engineering including Software, Systems, Network, Security, Cloud (Public/Private/Community/Hybrid), Automation, and Development Operations.ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:Integrate Agile, Cloud, and DevOps services to enhance operational efficiencyCollaborate with cross-functional teams to ensure seamless integration and support.Application security including SAST and DAST implementations.Lead two-week sprints (planning, implementation, demo, retro) with scrum masters.Build new features based on automation created by SREs, Public Cloud Engineers, and innovation teams.Manage and delegate work within the team.Serve as an escalation point for personnel and technical issues.Continuously learn and stay current on new developments.Train and onboard new engineers.Monitor and manage site-specific engineering IaaS and PaaS systems for performance, reliability, and scalability.Provide quality release management services.Consume automation to provide a stable and consistent development environment.Implement an automation-first strategy for cloud services and application deployment.Ensure a minimum of 99.9% infrastructure uptime in accordance with SLAs.Maintain standards for documentation, SOPs, and work instructions.Address and coordinate efforts on escalated incidents.Enforce ITIL standards and procedures.Assist in managing vendor relationships.Conduct weekly 1:1 meetings, set yearly goals, and provide performance feedback.Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.All other duties as assigned.Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.PEOPLE LEADERPeople leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: Responsible for and oversee their respective department.Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline, and discharge and administer all other personnel actions.EXPECTATIONS OF THE JOB:Hours 40 hours per week, 5 days of the weekThe above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.An individual in this position must be able to successfully perform the expectations listed above.
