THE POSITION: A Microsoft 365 Operations Engineer is responsible for the administration, optimization, and support of Microsoft 365 services across an organization. This role ensures the reliable, secure, and efficient operation of cloud-based productivity tools such as Exchange Online, SharePoint, Teams, OneDrive, and Intune. The engineer works closely with IT teams and business stakeholders to maintain system health, implement new features, and support digital workplace initiatives.ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:Operations & AdministrationManage and maintain Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive, Intune, Entra ID).Monitor system performance and availability; troubleshoot and resolve issues.Administer user accounts, permissions, and licensing.Automate routine tasks using PowerShell and Infrastructure as Code (IaC) tools like Terraform.Security & ComplianceImplement and enforce security policies, compliance configurations, and data loss prevention strategies.Ensure least privilege access, audit logging, and password management.Collaborate with security teams to meet organizational standards.Deployment & OptimizationPlan and execute rollouts of new Microsoft 365 features and updates.Migrate data from legacy or on-premises systems to Microsoft 365.Continuously optimize environments through automation and best practices.Support & DocumentationProvide 2nd and 3rd level support for Microsoft 365-related issues.Create and maintain SOPs, documentation, guides, and checklists.Train users and support teams on Microsoft 365 tools and features.Collaboration & StrategyWork with cross-functional teams to align Microsoft 365 solutions with business needs.Participate in operations handovers from project teams.Stay current with Microsoft 365 updates and industry trends.Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.All other duties as assigned. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.EXPECTATIONS OF THE JOB:Travel: Less than 10%Hours: Monday through Friday, 40 hours per weekThe above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.An individual in this position must be able to successfully perform the expectations listed above.
