Associate SOC Engineer

Associate SOC Engineer

13 Jul 2020

Associate SOC Engineer

Job Description

Who we are looking for:

As a member of the Optiv Security Cyber Operations Department, the Associate Engineer I position provides frontline maintenance, remote support, and appliance management and health monitoring to customers in a 24x7x365 TAC (Technical Assistance Center) environment.

We’re looking for new-in-career talent who enjoy learning new things in a fast-paced and ever-changing environment. This role is fitting for those looking to carve a path for a career in network security.

How you’ll make an impact:

Operating as the first impression for Optiv clients in many cases, Associate Engineers deliver both the Authorized Support and Device Management service lines and directly assist Optiv clients with their network and/or security issues and needs. These two service lines are often part of a much larger client-focused services agenda. Therefore, this position plays a part in helping to keep overall Optiv/client relationships successful.

Job duties for this position include but are not limited to:

  • Troubleshoot technical issues over the phone and via secure screen share
  • Host troubleshooting conference calls bridging multiple individuals from vendors, clients, third-parties, etc.
  • Responsible for initial triage of incoming client issues
  • Facilitate customer communication over the phone and email
  • Document actions in ticketing systems to effectively communicate information to both internal resources and external customers
  • Respond in a timely manner (with published SLA) to incident and support requests
  • Perform basic troubleshooting to diagnose common Network problems using fundamental TCP/IP network skills
  • Assist Engineering staff with lab systems configuration
  • Update open ticket status for Engineers and other technicians within the ticketing system


  • A minimum of Associates Degree (A.A.) or equivalent from two-year college or technical school in Information Technology, Information Security/Assurance, Engineering or related area of study
  • 1-2 years related experience and/or training in a technology environment or equivalent combination of education and experience
  • Fundamental knowledge and minimal exposure to TCP/IP networking
  • Entry-level desktop/networking experience, application software experience, with exposure to Microsoft and UNIX/Linux based operating systems
  • Previous IT help desk experience preferred
  • Aggressively pursuing technical certifications in networking and security-related systems including Cisco CCENT (ICND1) or Cisco CCNA (ICND1/ICND2)
  • Soft skills
  • A passion for information, network, and data security
  • A solid understanding of information security and networking


Additional Information

Why you'll love it here:

If you are seeking a culture that supports growth, fosters success and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations Managed Services and Identity and Data Management. Optiv remains committed to championing Diversity, Equality and Inclusion within our organization and throughout the industry.

With Optiv you can expect:

Work/life balance. We offer "Recharge", a flexible, time-off program that encourages eligible employees to take the time they need to recharge

Professional training resources, including tuition reimbursement

Creative problem-solving and the ability to tackle unique, complex projects

Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.

The ability and technology necessary to productively work remote/from home (where applicable).

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.

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