DescriptionJob Overview: Fidelity is a financial institution driven by innovative technology designed to evolve our products, services and experience to exceed expectations and allow customers to bank when and where they want. Fidelity’s information technology department keeps internal and external software, hardware, systems and services online, updated and secure. This position will be innovative in planning and implementing ideas that enhance the overall quality of services provided.The candidate for this position will be responsible for:
Assisting with the management and implementation of Fidelity Bank’s voice, video, and data communication networks to ensure proper operation and compliance.
Evaluating emerging network technologies to ensure interoperability with current network systems.
Designing, implementing, and supporting the LAN/WAN by working closely with our vendors and partners.
Proactively monitoring the systems through alerts, logs, and dashboard to identify trends and avoid outages.
Supporting work orders and requests through the internal ticketing system.
Supporting the management of computer and communication system architecture and standards while providing input to the development and implementation of technology services, operating policies, and procedures.
Regularly visiting with computer and communications systems users to determine views of technology services.
Supporting the development and implementation of a customer-oriented sales and service culture.
Required skills for the position include:
A bachelor’s degree in an IT or business-related field (may be waived in lieu of experience or technical training)
5+ years in one or more of the following: Routing and Switching, VoIP, and Network Security device management.
3+ years administrating Cisco Call Manager/UCCX/Finesse/CUIC/ISE systems
2+ years administrating WebEx, Zoom or similar collaboration platforms
The ability to analyze network traffic in the event of an incident or suspicious activity, take corrective action to implement additional network security controls, and report results to management
The ability to collaborate, manage and execute network projects
The ability to provide outstanding internal and external customer support
Strong verbal, written, interpersonal communications and customer service skills
Ability to develop, update, and implement detailed documentation standards for network configurations, connectivity, and structured cabling, which may include site and network topology diagrams
Able to support On-Call rotation duties and work the occasional extra time as needed whether in the morning, evenings or weekends
The ability to travel on occasion as needed to in and out of market bank branches
Preferred skills for this position include:
Current Cisco CCNA/CCNP Certifications
Familiarity or experience with managing Video Management and Access Control systems
Familiarity or experience with managing Zero Trust Network Access (ZTNA) and Cloud Proxy solutions
EO/AA Employer: Title VII/Protected Veterans/Disability StatusEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
