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At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.We are currently seeking a Virtual Teller (ITM Teller) to join our Virtual team in Wichita, KS. As a Virtual Teller in our Contact Cener, you will have the opportunity to work in a professional environment while having direct contact with our valued customers. As a trusted customer adviser and product expert, you will be able to recommend products and services to provide a better banking experience for our customers.A successful candidate will have:
Exemplary customer service experience
Confident and articulate communications skills
Initiative and strong work ethic
Problem resolution skills
Strong attention to detail
An understanding of and commitment to our values
Attitude and aptitude to engage in continuous development
Essential functions of the role:
Develop trusted relationships with branch customers, partners, and teammates
Recommend products and services to our customers
Complying with bank operational and security procedures
Encourage adoption of ITM services to enhance customer relationships
Interact with customers through video in a courteous and professional manner, providing assistance with ITM transactions and addressing inquiries promptly.
Process a variety of banking transactions accurately and efficiently, including deposits, withdrawals, transfers, and payments, utilizing ITM technology.
Assist customers with troubleshooting issues related to ITM transactions, escalating complex problems as necessary.
Monitor and report any suspicious activity or transactions to maintain the security and integrity of ITM transactions.
Stay up to date on new ITM features and banking products to provide accurate information and assistance to customers.
Other duties as assigned within the scope and responsibility of the job
Requirements
High School Diploma or GED
Two years of customer service experience required
Two years of previous banking experience required
One Year related experience in retail banking and or sales required
Proficiency with large server based applications and typical desktop software
Monday – Friday: 7:30am-8:05pm (hours will vary)Saturday: 8:30am-2:00pm (rotating)BenefitsIn addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.To learn more, please visit our website at www.emprisebank.com.Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.
