DescriptionThe Amazon Air Network Control Center (NCC) Air Operations Controllers protect our customers interest by facilitating the safe, compliant, and on-time operations of Amazon’s dedicated fleet of aircraft. Air Operations Controllers are relentless problem solvers who proactively seek out and eliminate potential opportunities for network disruption, manage network capacity, and inventory levels for ULDs and bags across our expansive global operations. Air Operations Controllers support leadership by recommending process improvements that enhance safety, reduce cost, and improve overall effectiveness.This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon Air personnel, third-party contractors, airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory per-employment and, where permitted, post-hire drug testing.US Based Benefit Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Key job responsibilities
Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues
Monitor all inbound/outbound customer package movements and escalate issues as required to protect the flight schedule
Develop and execute effective service recovery plans as necessary
Liaise with Amazon Air’s air carriers, ground handlers, and other service providers to help facilitate on-time operations
Continually assess and communicate the operational status all assigned flights and/or gateways
Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation
Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays, or other impactful issues
Escalate significant issues to NCC Air Operations Managers for visibility and resolution
Monitor and manage AIR network capacity
Monitor and manage capacity of ULDs and Bags across the AIR network
Support leadership by helping analyze data, prepare reports, and provide other relevant information for operations meetings or executive leadership briefings
Work variable shifts which will include days, nights, weekends, and holidays
Travel up to 10% of the time
Basic Qualifications
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
3+ years of experience in one of the following: Transportation Operations Management, Logistics Management, Contingency Management, Aviation Operations Management, Meteorological forecasting and reporting, and/or Network Control Center Operations Management.
Bachelor's Degree or one of the following equivalent experiences: 4 years of aviation-related military experience, 2 years of Amazon Experience, or any of the following FAA licenses/certificates + 3 years of relevant experience: FAA Commercial Pilot License or greater, FAA Aircraft Dispatcher License, Air Traffic Control Certificate, or Air Frame and Power Plant License
Preferred Qualifications
Ability to work independently in high-pressure environment
Ability to exercise sound judgement where clear guidelines may not exist
Experience with Microsoft Office suite
Experience with Continuous Improvement projects
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
