Customer Service / Sales Representative (CHICO)

Customer Service / Sales Representative (CHICO)

13 Jul 2020

Customer Service / Sales Representative (CHICO)

Customer Service Sales Representative

Call Center - Remote

Homize is a leading corporation in the online cabinetry industry, with over 10 years of experience. We want highly motivated Representatives for our call center team.

As a representative, you will be expected to use your experience and personality to generate sales and fuel customer retention. This role will be part of the initial contact team for customers interested in our products and will be responsible for assisting customers in completing purchases online and over the phone, as well as informing customers of our products and services.

Essential Duties and Responsibilities:

Meet or exceed daily productive goals

Build relationships with customers to enhance sales and overall business

Communicate professionally via telephone, live chat, and/or email

Receive inbound calls from current and potential customers/contractors

Place outbound follow-up calls

Send emails and make outbound calls to follow up on leads

Manage your leads/calendar/time efficiently to ensure that all monthly sales goals are met

Customer Care!

Answer questions about the product details, the company, and issues with account for the customers

Assist customers with any technical issues experienced with website and escalate any issues to management appropriately

Work cross-functionally (Sales, Technical Services, Operations) to resolve customer issues in world-class fashion

Responsible for customer retention, customer growth, customer satisfaction, and conversion of new customers into retained customers

Perform basic account maintenance activities

Meet quality assurance requirements and other key performance metrics

Phone Sales!

Performs other duties as assigned

Specific Knowledge, Skills and Abilities:

Excellent interpersonal, written, and oral communication skills

Strong work ethic and self-starter can do-no quit attitude ready to take charge of your career

A professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

Able to demonstrate strong influencing and closing skills

Ability to learn and navigate new software quickly

Ability to type 35 wpm+

Bachelor’s Degree preferred, but not required

Goal oriented

Confident, dependable, and responsible individual ready to go to work and be well compensated

Team player and work adequately with others

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