Job DescriptionWe are seeking a dedicated and articulate Call Center Agent to join our team. The successful candidate will be responsible for handling inbound and outbound customer calls in a professional manner, resolving inquiries, and providing accurate information. You’ll play a vital role in maintaining our high standards of client satisfaction and communication.ResponsibilitiesAnswer incoming calls and respond to customer questions or concernsMake outbound calls to follow up on inquiries or provide requested informationMaintain accurate records of interactions and transactionsResolve product or service issues efficiently and courteouslyEscalate unresolved issues to the appropriate departmentMeet performance targets related to call handling, quality, and customer satisfaction
