About Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Job Description:Client Monitoring Field Staff Specialist - LafayetteHourly Rate $15/hrReimbursement for Mileage (Must have your own vehicle and Valid DL)Hours: 8am – 5pmReimbursement for MileageThis position requires extensive travel using your own vehicle as you will be making 15 in-home visits (per day) to our clients within a region (Lafayette and Surrounding). You will be reviewing the approved services client qualifies for and ensuring they are receiving. Training will be in Baton RougePrincipal Duties and Responsibilities:
Prepare for visits by reviewing current LA Plans of Care and other data on participants in OPTS and LOCS Long Term Care Programs to applicants.
Comply with routine participant monitoring in-person visits.
Complete Monitoring Checklist in LOCS, review provider service logs, and time sheets during in-person visits
Document participant changes, outcomes, and any participant issues or complaints
Complete Elder Protective and Adult Protective forms, as needed.
Route provider issues via LOCS to the Provider Monitoring Unit within one business day
Reported change in status via LOCS to the appropriate Client Assessment Specialist within one business
Comply with complaint procedures, escalate, and refer complaints to OAAS for Protective Service Services according to OAAS policy.
Daily travel to scheduled visits
Participate in ongoing Conduent and Departmental
Participate in Continuous Quality Improvement (CQI) process.
Educational, Training, and Experience Requirements:
Associate degree in health or human services, preferred.
Minimum of two years of health related service experience; at least one year experience working with older adults or persons with disabilities
Knowledge of healthcare, elderly and disabled adult populations preferred.
Knowledge of Medicaid preferred.
Specialized Knowledge and Skills Required:
Effective verbal, written, and interpersonal skills.
Excellent analytical skills
Ability to interpret data.
Ability to work independently and autonomously.
Ability to adhere to OAAS and CSS departmental timelines.
Valid Louisiana driver’s license
Current Louisiana automobile insurance
Working knowledge of and experience in:
Department of Health and Hospitals (DHH)
Office of Aging and Adult Services
Bureau of Health Services Financing (BHSF)
Medicaid
Office of Citizens with Developmental Disabilities (OCDD)
Medicaid Home and Community Based Waivers
Understanding of healthcare, especially in areas related to elderly and disabled adults.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $15.00/hrClosing:Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdtadaaaaccommodationpol.pdf) .At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
