Responsible and accountable from receipt of Executed Service Agreement through Site Activation, acting as a support contact for the customer regarding administrative issues and questions they may have with the service being provided to them.What You Will Do (Job Responsibilities)
Service Agreement Data Entry & Processing
Daily customer account maintenance – service changes, updates, cancellations
Assist in establishing and maintaining dept procedures and standard work
Assist with customer special projects as needed
Customer inquiries related to Service Agreement and service invoicing
Ownership and handling of designated products
Provide backup assistance for other team members when needed
Internal and External Customer Inquiry Support
Electronic Contract File Maintenance
Continuously evaluate current processes to suggest quality and productivity improvements that can be made through projects or process changes
Work on ad-hoc projects as needed and as assigned by the manager.
Who You Are (Qualifications)Educational Requirements
High School Diploma or GED
Strong interpersonal and communication (verbal and written) skills
Highly developed sense of integrity and commitment to customer satisfaction
Motivational, listening, and problem-solving skills
Microsoft applications skills
Strong Organization and multi-tasking skills
Ability to thrive in a fast-paced, demanding environment
The base compensation range for this position is $20.50 to $27.55 per hour. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days per year, 12 paid holidays per year.The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.WHO WE AREThe world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com .WHO IS VONTIERVontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com ."Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
