The Crew Relations Leader is responsible for partnering with our restaurants and leaders to provide support, which includes conducting comprehensive, end-to-end investigative support for crew concerns (e.g., allegations of harassment, discrimination, retaliation, and wage & hour violations). This role is a dedicated resource that focuses on conducting fair, unbiased, and consistent investigations and providing support for performance management.Your Impact and Responsibilities:Promptly and objectively investigates highly sensitive crewmember issues, concerns and allegations ranging from moderate to high risk in close collaboration with business partners (as appropriate) and in alignment with the company’s policies, procedures, and standards, including:Promptly and objectively investigates highly sensitive crewmember issues, concerns and allegations ranging from moderate to high risk in close collaboration with business partners (as appropriate) and in alignment with the company’s policies, procedures, and standards, including:Manages the end-to-end investigation processManages assigned casework in an orderly, timely mannerMaintains and tracks all matters in a centralized database following documentation, reporting, and confidentiality standardsDocuments investigations accurately, thoroughly, and in a clear, organized mannerAnalyzes data from various internal systems as appropriateBrings investigations to timely resolutionExercises sound judgment and escalates matters to the appropriate partiesSupports crisis situations in partnership with the appropriate internal teamsAnalyzes aggregate casework data to identify systemic issue trends and makes recommendations in partnership with internal teams for reviewSupports responding to claims and charges from regulatory and/or administrative agenciesSupports performance management of crew (e.g., coaching, feedback on areas of opportunity, and redirectives)
