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What you’ll do:The Field Service Engineer will provide field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best technical solution to solve the customer issue; complete assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.ESSENTIAL FUNCTIONS & DIMENSIONS-Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.-Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.-Become computer efficient using laptops provided and mastering all required software.-Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.-Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.-Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.-Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.-Proven customer service, sales ability, and ability to handle customers and gain satisfaction.-Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.-Submit to periodic customer required background and drug screenings.Qualifications:REQUIRED (BASIC) QUALIFICATIONS:-High School Diploma or higher-Possess and maintain a valid and unrestricted driver’s license.-Must be legally authorized to work in the United States without company sponsorship, now or in the future-All candidates must reside within a 50-mile radius of the work locations listed. No relocation will be offered for this position. Active Military Service member candidates are exempt from the geographical area limitation.PREFERRED QUALIFICATIONS:-Bachelor's degree in engineering (electrical, mechanical or engineering technology) from an accredited institution.-Minimum of 1 year of field service experience evaluating and servicing electrical distribution or control systems.-Experience performing power quality measurements, troubleshooting, and analysis is highly desirable.-Experience with protective relays is highly desirable.Skills:-Strong computer skills-Understanding of the company's and competitor's electrical, electronic and mechanical products and services.-Knowledge and practice of safety precautions related to working with electrical and electronic equipment.-Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.#LI-ML1
