IT Application Support Analyst

IT Application Support Analyst

03 Nov 2023
Louisiana, Baton rouge, 70801 Baton rouge USA

IT Application Support Analyst

Vacancy expired!

TITLE: IT Application Support Analyst

Location: Baton Rouge, LA

Salary Range : $60,000 - $70,000

Primary Responsibilities

  • Responsible for the upkeep, configuration, and the reliable operation of enterprise applications including, but not limited to, NetDocuments (Document Management System), Interaction (CRM), the firm intranet, Microsoft SQL, and SSRS.
  • Oversees and maintains all systems to ensure they are updated and accurate, with oversight and responsibility for uptime, performance, and security of such systems.
  • Troubleshoots escalated tier 2 and tier 3 support tickets until resolution.
  • Creates and maintains technical and functional documentation.
  • Provides daily system monitoring and verifies integrity and availability of all systems.
  • Works with vendors on new initiatives and problem resolutions.
  • Assists with system integrations.
  • Prepares maintenance plans and upgrade schedules.
  • Develops reports for the department and other teams as needed.
  • Facilitates testing, documents test cases, and provides feedback on bug fixes, feature enhancements, etc.
  • Performs other duties as assigned to ensure the smooth operation of various systems.
  • Project assistance (new implementations, upgrades, conversions, etc.).

Required Technical Knowledge
  • Experience with MS SQL, or equivalent RDBMS
  • Knowledge of MS SQL Management Studio and MS SQL Reporting Services

Additional Preferred Technical Knowledge
  • Extensive knowledge of ETLs
  • History of working any development tools
  • Knowledge of Microsoft IIS
  • Knowledge of MS SharePoint
  • Experience with database administration, report writing tools and techniques, data warehousing and integration of multiple applications/systems

Required Qualifications
  • Bachelor's degree preferred
  • Effective communicator
  • Detail oriented with the ability to support key applications
  • Ability to prioritize work based on tasks/issues
  • Ability to work in team environment by not only giving instruction/direction, but also taking direction and collaboratively working through tasks/issues

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

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