Req ID: RQ169621Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: OtherJob Family: Customer ServiceSkills:Call Center,Coaching,CommunicationExperience:5 + years of related experienceJob Description:As Customer Support Supervisor, you will motivate, coach, and develop a team of contact center professionals. Customer Support Supervisors at General Dynamics are given the opportunity to hone their leadership skills and develop their problem-solving abilities in an exciting high-energy environment while supporting a large federal government contract. If you enjoy motivating others by facilitating teamwork and providing performance-based feedback, you will find this role to be both rewarding and challenging.As a Customer Support Supervisor, YOU will:
Model high ethical and professional conduct
Lead a team of call center representatives using proven coaching methods
Maintain focus on client and operational goals while ensuring customer satisfaction
Provide administrative support to assist with the management of day-to-day operations
Identify business risks and opportunities through the analysis of information and results
Promote positive work culture among team
Set and achieve operational goals
Continuously measure and evaluate processes
Work to deliver continuous efficiencies and cost savings
Drive best practice standards
Develop presentations for client and leadership as needed
Identify performance gaps and implement continuous service improvement
Ensure high level of quality through monitoring and management
Create, update, and maintain reporting as needed
What We're Looking ForTo qualify for this role, YOU must have:
A high school Diploma or equivalent
5 or more years of experience managing teams of 15 or more direct reports, working with organizational functions and personnel, OR working with call center software and programs
Excellent business and analytical problem-solving skills
Strong communication skills
Ability to work independently
Even BETTER if you have:
A Bachelor’s degree in business or a related field
Call Center Management experience
WORK ENVIORNMENT
Hybrid- Onsite a minimum of 2 days per month
Ability to work any FT shift
GDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidaysWe are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
