Req ID: RQ191414Type of Requisition: Casual+SCAClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: OtherJob Family: SCASkills:Customer Service,Data Entry,TypingExperience:0 + years of related experienceJob Description:General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of customer support contact center professionals. Employees in this role will serve as the first point of contact for IAE customers seeking assistance with a wide range of requests such as service requests, general information, referrals, emergency requests, complaints, or public comments in support of the General Services Administration (GSA). As a highly qualified candidate, you have the ability to thrive in a highly structured environment and are able to efficiently perform root cause analysis to resolve customers' issues. This is a short-term/temporary role.Duties and responsibilities:
Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers
Places outbound customer service or customer satisfaction calls, as required by client
Completes call guides; gathers and verifies required information
Attends telephone skills and program information training sessions; adheres to established levels of service
Adheres to established customer service and documentation standards within required time frames
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
Ability and willingness to work remotely in a quiet work environment free from distractions
Basic Qualifications:
High school diploma or G.E.D.
Zero or more years of customer service or other telephone experience
Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth
A quiet place to work in your home free from distraction
Louisiana residency within a 60 mile radius of our Bossier City facility
Ability and willingness to work onsite, as required
Ability and willingness to work any shift during our hours of operation (8AM to 8PM CST, Monday - Friday)
Preferred Qualifications:
1 or more years of experience working in a contact center or help desk environment
Work environment:
M-F, 7 AM to PM CST
Applying for a career in GDIT’s Engagement Center is as easy as 1…2…3. To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.#ITCContactCenter #GSAFSDEG #TSSCEU S Citizenship is required - Must be able to obtain and maintain a government security clearance . The likely hourly rate for this position is between $12.78 - $17.30. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
