At UFP, our sales positions are the foundation of our business. In these
roles, you\'ll gain a comprehensive understanding of the industry as you
pursue a lucrative and rewarding career in sales. We foster a work hard,
play hard culture, and believe our customer relationships are the key to our
success. If you\'re passionate about working with customers, have an
entrepreneurial spirit, and aren\'t afraid of hard work, apply now to
become part of the UFP family.UFP Site Built is the leader in designing and
manufacturing value-added wood and non-wood products for the construction
industry. We offer a wide variety of wood structural components, aluminum
decks and rails, and light gauge steel structural components.
We are currently looking for a CMF Sales Support Specialist is responsible for
administrating and coordinating tasks associated with newly sold multifamily
projects which include but is not limited to initial customer set up,
customer pay-app submissions, monitoring job frame starts and durations,
and tracking job performance. Provides support to customers and account
managers by maintaining frequent communication with both and by helping
troubleshoot problems. Works under general supervision; a certain degree of
creativity and latitude is required; relays on pre-established guidelines to
perform the functions of the job.
Principle Duties and Responsibilities
Initiate new customer set up.
Job Information Sheets (JIS) for each project / Customer Data Sheet
Requesting Ship-To Codes/ Customer codes
Credit Set-Up and approval coordination
Verifying Frame Starts and durations / informing all parties about schedule
changes.
Compiling Monthly Draws, notarization, submitting to customer via
email/Procore/Textura
Hanger backorders & creating extras
Gathering info for Extras
Help determine fault type and if chargeable
Check and verify margin to apply
Manage and track Change Orders
Providing Sales & Cost Analysis and Reporting to make sure jobs are
performing.
Tracking Hot Opportunities
Maintaining frequent communication with CMF customers, Account Managers,
Design and Production teams
Develops positive customer relationships and gathers information to ensure
their satisfaction.
Assisting resolving customer issues/problems in a timely manner.
Assists customers responding to questions about orders, deliveries, and
other inquiries related to their business.Supporting Site Built West RVP and
RSMs with special projects, as needed.
Preparing various reports and correspondence as required.
Performing other duties as required.
Additional Duties and Responsibilities
Reviews reports and daily activity of their team as required.
Attends various training sessions as required.
Qualifications
Minimum of high school graduate; business bachelor\'s degree or related is
preferred.
Minimum three years of experience in customer service within a Universal\'s
plant or region or five years in other customer service experience
environment.
Working knowledge and proficiency in the use of computer and business-related
software,
including Microsoft applications (Excel, Word, and Outlook)
Working knowledge of various office equipment (computer, scanner, etc.)
Working knowledge of all product lines and customer base
Compensation & Benefit Information:Salary Pay Range: $42,000-65,000 annually
Bonus/Incentive Pay Annual performance bonus opportunity based on Company
and specific business unit ROI and PBOP achievement criteria and individual
job responsibility and performance.
Benefits currently offered to our employees:
Medical insurance
Health savings account with company contribution
Dental insurance
Vision insurance
Basic and voluntary life insurance
Disability insurance
401(k) plan with company match
Paid vacation and holidays
Stock purchase program with employee discount
Educational reimbursement
Wellness programs and challenges
Other supplemental benefits
