Attention former Field Techs!
AllCom Connect, Inc. is a Maryland based Company serving customers nationwide. We have an immediate opening for a Support Coordinator to assist in dispatching our IT Field Techs. Part time or Full Time available
Job Title: Telecom / IT Support Coordinator –Work From Home –MUST HAVE DEDICATED OFFICE OR WORKSPACE
Successful candidate will have solid hands-on experience [minimum 6 months] as a Desktop Support Tech or Help Desk Analyst. A+ Certification helpful.
Using this firsthand experience, you will coordinate and dispatch Field Techs nationwide and manage support tickets for our national account customers.
Daily responsibilities and tasks may involve:
· Creating and updating Help Desk tickets in our ticketing system.
· Communicating with our national points of contact, local contacts, and Field Techs to ensure timely and accurate completion of all service tickets from initial customer request through close out and prepping for billing department.
-Negotiating rates with subcontractors and balancing costs vs. urgency of tickets
· Creating purchase orders and ordering equipment for timely delivery to Field Techs
A self-starter with a highly detail-oriented and highly organized personality is required.
Successful candidate will be confident and assertive without being aggressive, have an inherent desire to be helpful, thorough and see that each dispatch meets with our high standards of excellent customer service. Must also be patient, diplomatic and able to remain calm in situations where customer may be dissatisfied, and resourceful enough to find solutions to resolve issues that may arise during the lifecycle of a project.
Good judgement, negotiation skills and the ability to be tactful are imperative.
Must be thoroughly familiar with desktop, network, and IT terminology and able to identify PC components, network equipment and peripheral devices.
In exchange, we offer competitive salary, benefits, and a somewhat flexible schedule [within the hours of 8a-6pm CST Mon-Fri]'
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Job Type: Full-time or Part Time
Pay: $16 -$20 per hour depending on applicable experience. Growth opportunities available.
Military, Military Spouse or Wounded Warriors encouraged to apply.
www.allcomconnect.com
