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Our CompanyResCare Community Living OverviewOur Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State, Federal and overall company requiremens, but most importantly to keep our clients safe and to help them live their best life. If your passion is ensuring service quality and fostering compliance, apply today!Responsibilities
Ensures compliance with all federal, city, state, HRA and other requirements
Develops Quality Assurance Plan for the WeCARE project, incorporating all aspects of a comprehensive system of reviews, training, and support to ensure compliance and quality of operations
Leads the quality team in conducting quality assurance activities; establishes work flow and priorities, manages day-to-day activities, trains, monitors, and evaluates quality assurance team
Compiles information from and reports on quality activities and outcomes
Serves as a member of the project leadership team to provide input on quality and related improvement activities/status reports
Coordinates with VNSNY and EDSI quality staff to ensure timely and complete reviews are completed and provided to RWS as required
Provides training and/or training opportunities for all quality staff as needed
Analyzes processes and conducts root cause analysis related to operations; engages with team leads and department managers to gain complete picture of performance or process
Develops and/or monitors contract and performance reports; works with team leads and department managers to excel in performance
Researches and applies best practices in maintaining quality throughout operations
Receives and uses daily, real-time feedback on the effectiveness of their work and uses it to improve performance as warranted
Understands and follows all HRA policies and procedures related to wellness services
Uses standard forms and online processes to conduct and document work
Qualifications
Master’s Degree in social services or a related field such as psychology, vocational rehabilitation, or occupational rehabilitation from an accredited university required
Four years of management and supervision experience in healthcare or rehabilitation settings
Three years of quality assurance experience
Experience in working with programs that provide care management and/or care coordination
Experience in a performance-driven environment and ability to use data analytics to report on and improve processes and outcomes
Education and/or experience in setting that use motivational interviewing and care management models to improve customer outcomes
Excellent team management and coaching skills using process and data analysis, and continuous improvement activities
Experience with publicly-funded programs preferable
Understand how to determine the need for and make reasonable accommodations for customers
Required knowledge of federal, state, and local laws and regulatory compliance requirements related to program responsibilities
Ability to use various electronic systems to carry out duties and responsibilities
About our Line of BusinessResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental or cognitive disability. Our community living services are provided in 27 states with several thousand programs and a comprehensive range of high-quality services, including: Community Living, Adult Host Homes for adults regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs. For more information, please visitwww.rescarecommunityliving.com. Follow us onFacebook (https://www.facebook.com/ResCareCommunityLiving) andLinkedIn (https://www.linkedin.com/company/rescare-community-living/) . Additional Job InformationPlease note: BACHELOR'S DEGREE in social services or a related field such as psychology, vocational rehabilitation, or occupational rehabilitation from an accredited university is required (not necessarily a Master's Degree)Salary RangeUSD $36,000.00 - $40,000.00 / YearNeed help finding the right job?We can recommend jobs specifically for you!ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com . Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information. Job LocationsUS-LA-MANDEVILLE | US-LA-HAMMONDID 2024-134079 Line of Business ResCare Community Living Position Type Full-Time Pay Min USD $36,000.00/Yr. Pay Max USD $40,000.00/Yr.
