About Heirloom
Heirloom is a leading provider of large-format, luxury short-term rentals on the national level. Our unique focus on providing word-class accommodations to discerning groups of travelers in premier travel destinations, combined with a tech-enabled and data-driven business strategy, has allowed Heirloom to quickly carve out a unique space for itself within the highly competitive and rapidly evolving luxury hospitality rental industry.
General Overview
Essential Functions
Schedule and conduct routine property walkthroughs
Execute on Heirloom’s walkthrough checklist for both arrivals and departures
Conduct routine tasks (light bulb/battery changes, basic repairs, etc)
Address punch list items, as needed
Schedule and oversee regular preventative maintenance appointments (HVAC, pest control, elevator, landscaping, etc)
Ticket maintenance requests as issues arise. Dispatch housekeeping and maintenance, as needed
Works collaboratively with:
housekeeping to complete consumable supply restocking
Guest Communications to assist with on-site guest response, as needed: lockouts, troubleshooting, customer service.
External vendors: laundry, trash, housekeeping
Be a communication liaison between the building’s ownership and the internal teams
Ensure Heirloom is fulfilling all contractual obligations related to operating the facility.
Work collaboratively with department leadership to streamline Heirloom’s property management practices
Special projects, as assigned
Requisites
2+ years of experience with multi unit property management
Experience managing maintenance technicians and 3rd party service vendors.
Hospitality is a plus
Valid driver’s license, access to reliable transportation to and from work, and upstanding driving record
Capable of climbing stairs, ladders, able to lift up to 50lbs comfortably
Polished customer and client facing communicator
This role is based on the property and does not offer remote work options at this time.
Comfortable using cloud based applications and digital tools to manage daily workflow.
Proactive approach to problem solving (critical thinker), resourceful
Exemplary planning, multi-tasking, and time-management skills
Comfortable working independently and self directing
Schedule & Compensation
The Property Manager role is a full time, salaried position based in New Orleans, LA.
Property Managers may be assigned to a singular site, a grouping of similar locations, or for broader market coverage.
The work schedule is created to service business needs. The department work schedule is published on a weekly basis.
5 scheduled working days, 8 hours each. 2 scheduled days off.
Working hours can be assigned between 9:00 am - 7:00 pm.
Weekend availability is required. Generally, team members are only scheduled to work 1 weekend day.
After hours bonus pay options are available
Compensation for this position is salaried with benefits (PTO, health/vision/dental insurance, 401k, preferential rates at Heirloom properties . Bonus pay options are available.
How to Apply
Qualified applicants should submit their resume to jobs@stayheirloom.com.
