Lifeline Event Enrollment Representative
Location: New Orleans, LA
Compensation: Event-based stipend (equivalent to $15/hour)
Job Type: Independent Contractor (1099)
Contractors must be available for scheduled outreach events, which typically range from 4 to 8 hours per event and may include weekends.
About the Role
We’re seeking energetic, outgoing individuals to help New Orleans residents access free wireless services through the Lifeline program. You’ll represent Thrive Mobile at community events, local businesses, and neighborhood gatherings—meeting people where they are and helping them stay connected to essential voice and data services.
This is active, community‐facing outreach work. You will engage directly with residents, explain program eligibility, and guide them through the enrollment and activation process in a compliant and customer‐focused manner.
About Thrive Mobile
Thrive Mobile is the world’s first healthcare‐focused wireless provider, using mobile connectivity to close the digital divide and improve healthcare access across the U.S. Through the Lifeline program, Thrive Mobile delivers free or low‐cost essential wireless services to eligible customers. With a mission grounded in accessibility, compliance, and community impact, Thrive Mobile is enabling a more connected and healthier America.
Compensation Structure
This is an independent contractor position. Compensation is paid as a flat event‐based stipend determined by the length of each scheduled outreach event. Compensation is not hourly and is never tied to the number of Lifeline enrollments submitted.
Event‐Based Stipend Examples
4‐hour event → $60 stipend
6‐hour event → $90 stipend
8‐hour event → $120 stipend
Event stipends reflect contractor experience level, reliability, documentation accuracy, and consistent adherence to program standards.
Opportunities for Advancement
Contractors may be eligible for advancement to higher stipend tiers based on:
Consistent compliance with program rules
Accurate application and documentation submission
Reliable participation in accepted events
Professionalism and customer engagement
Advancement is not based on enrollment volume. Contractors retain full control over which events they accept.
Responsibilities
Explain Lifeline program benefits and eligibility requirements to community members.
Set up and staff outreach booths at events, pop‐ups, and high‐traffic community locations.
Assist residents through the enrollment and device activation process in a compliant manner.
Follow all required carrier, state, and federal program rules.
Maintain accurate and complete documentation for each event.
Represent Thrive Mobile with professionalism, reliability, and excellent customer service.
Requirements
Must be 18+ and legally authorized to work in the U.S.
Reliable transportation to travel between event locations.
Sales, outreach, or customer service experience preferred.
Strong communication and people skills.
Self‐motivated, dependable, and organized.
Comfortable using smartphones, tablets, and mobile applications.
Must pass a standard background check (criminal history and identity verification) as required by program rules.
Must obtain a Lifeline RAD ID before beginning training (required for all enrollment representatives).
Training & Certification
All contractors must complete mandatory program compliance training before performing any outreach activities. Training covers Lifeline program rules, approved scripts, documentation requirements, and identity verification standards.
Training is compensated through a flat training stipend upon successful completion. Contractors must complete the RAD ID registration process before training is scheduled.
Physical Requirements
Able to stand or walk for extended periods during events.
Able to lift up to 25 lbs for tents, tables, signage, or outreach equipment.
Performance Expectations
Contractors are expected to maintain reasonable productivity levels based on historical event performance, site traffic, and prior results. These expectations do not impact compensation but may influence future event invitations or continued engagement.
Perks
Meaningful work connecting underserved residents to essential services.
Experience in community engagement and outreach.
Active, community‐oriented work environment.
