As a Lead Generation Supervisor, you will oversee the daily operations of our virtual call center and in-office
team, ensure excellent customer service, and achieve performance targets. This leadership role requires strong
communication skills, the ability to analyze data, and the drive to motivate and develop a team.
Responsibilities:
- Manage and train a team of In-person and virtual appointment setters
- Set performance goals and monitor individual and team performance
- Develop and implement strategies to improve call center efficiency and productivity
- Analyze call center data to identify trends, issues, and areas for improvement
- Provide coaching and feedback to team members to enhance their skills and performance
- Ensure adherence to company policies and procedures
- Collaborate with other departments to optimize call center operations
- Conduct regular weekly meetings to communicate updates, changes, and goal
- Hit weekly and monthly KPI quotas and make sure all team members are hitting KPI
- Must
