King's Telemessaging is a 24-hour call center and answering service, family-owned and operated in Shreveport since 1948. We're looking for friendly, reliable people in Shreveport and Bossier to join our award-winning team of full-time call center agents.
Our agents work in a fast-paced environment that is both challenging and rewarding. We are the first line of contact for hundreds of companies and organizations in a wide variety of industries - doctors, lawyers, plumbers, electricians, property management - anyone who might receive important calls at a time they're away from the phone. Agents work at a computer workstation, answering inbound calls, taking and delivering messages according to client instructions.
The work we do can be as simple as taking a routine message for a client's office to receive the next morning, or as urgent as connecting a medical professional to a nurse treating a patient in the emergency room, all while adhering to high standards of professionalism and courtesy.
Relevant customer service experience is preferred, but not required, and necessary training will be provided. Our hiring process begins at our website, visit http://jobs.kingstel.com to get started.
All new hires are required to train on-site at our office in Shreveport, LA. After a 3-month training/probationary period, an opportunity to work from home may be available.
Requirements:
- An excellent speaking voice. Since we answer for clients nationwide, agents must enunciate clearly and have no more than a minimal regional accent.
- Basic computer skills with the ability to type 40 WPM or better.
- A flexible schedule. It's our business to be in the office when others aren't, so in addition to regular business hours, agents are required to be available to work on weekends, evenings, and holidays.
- Rock-solid reliability. We're accountable to our clients, and to each other. Agents have to be present and on-time when they're scheduled, and must communicate with a supervisor whenever circumstances would prevent that.
- Strong English comprehension skills, both written and verbal. A great deal of our job is listening, and after that, reading. Being able to understand and follow instructions quickly and accurately is critical.
- A compassionate personality. We often deal with callers in crisis or in other sensitive situations. It's important that we're able to display empathy and communicate in a considerate, caring manner.
- A positive attitude. Agents answer every call with a smile.
