ESSENTIAL FUNCTIONSConducts one-on-one interviews of prospective tenants of the Public Housing Program to review applications, assisting applicants in the completion of forms and identification of required documents.Enters required information from application into computer system, establishing preferences, bedroom size, and gross rent to establish a waiting list.Verifies information received from applicant by contacting appropriate agencies.Computes applicant income and deductions using HUD guidelines. Informs applicant of proposed rent and security deposit.Answers telephone and in-person requests for information concerning services. Explains the requirements of the Public Housing Program. Refers person/caller to appropriate source, if needed.Maintains departmental files and records in accordance with Authority policy.Prepares letters and other office forms and mails to applicants.Provides training assistance to new public housing employees.Prepares bi-weekly reports on status of pending applications and presents to Coordinator.Maintains control and information systems for effective program monitoring.References ACOP on an as needed basis to determine how to address unusual situations that arise.Set appointments with applicants to discuss applications.Performs related duties as required.
