JOB SUMMARYResponsible for directing the day-to-day activities of the HCV Program relative to customer service and rental integrity and housing quality standards. Must have knowledge and experience of multiple HCV programs.ESSENTIAL FUNCTIONSEssential Duties and ResponsibilitiesThe duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Undertakes and performs the following and all other work-related duties as assigned.1. Assists in the supervision of all personnel assigned to the HCV department, delegates assignments, and conducts the daily affairs of the office in a businesslike manner.2. Provides day-to-day direction to and supervision of staff who perform reexaminations and other routine functions of the department.3. Provides ongoing assistance to support a positive and productive working environment. Plans, prioritizes, schedules, and assigns work.4. Ensures compliance with HUD guidelines and regulations, the Authority's Administrative Plan, federal, state, and local regulations, laws, ordinances, and Authority policies as required and to achieve the highest possible rating under HUD's Section 8 Management Assessment Program (SEMAP) or other HUD evaluation systems.5. Ensures assigned staff are properly trained to complete their duties initially and ongoing. Develops and implements training programs.6. Assists staff in the interpretation of federal regulations and the Administrative Plan in daily operation. Writes and reviews processes and procedures to ensure program compliance with statutory deadlines.7. Delegates tasks as appropriate.8. Develops reports to monitor completion of tasks to ensure acceptable performance relative to SEMAP. Performs quality control reviews on tenant files as required.9. Monitors processing of services and documents. Performs regular audits for quality assurance purposes to determine accuracy and timeliness of services and payments.10. Timely submission of records to PIC, troubleshoot and correct errors; complete and submit other reports as required by HUD. Supervises the landlord services functions, including initial, annual, interim, special and quality control inspections, rent reasonableness determinations, landlord clearance, contracting, education and outreach to prospective landlords/units, supervision of staff, and monitoring of inspection contracts.Other tasks as assigned.QUALIFICATIONS AND COMPETENCIESJob Competencies Thorough knowledge of Housing Choice Voucher eligibility and rent calculationrequirements, as required by HUD and Housing Quality Standard (HQS) InspectionProgram. Requires strong interpersonal, oral, and written communication skills; the ability toeffectively communicate and interact with individuals of varying social, cultural,economic, professional, and educational backgrounds including the ability toeffectively deal with individuals who may be angry, argumentative, or disagreeable;the ability to act with tact, good judgment, and discretion; and to maintain theconfidentiality of matters as appropriate. Ability to plan, direct, and supervise the work of others, to delegate responsibilityand authority, and to hold subordinates accountable for tasks assigned. Ability to read and comprehend relatively complex material. Ability to identify operational problems and develop effective solutions. Knowledge of MS. Office Suite. Demonstrate the ability to work effectively with a diverse economic population. Must be able to perform mathematical calculations. Demonstrate good time management skills and ability to prioritize tasks as needed. Ability to be detail oriented, organized, and have good public communication skills. Must maintain punctuality and attendance as scheduled.  
