Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a varied and challenging role in one of Europe’s fastest growing companies interest you? If so, then we’d love to chat!Role Background
Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.
As a Account Management team member you will master the core functions of Account Management, including developing strong relationships with our merchants, answer partners queries and identify new opportunities among existing restaurant partners. You will interact with merchants, look after them, making sure their experience is seamless and they are set up for success!You’re excited about this opportunity because you willTake care of your own restaurant portfolio.Be responsible for the overall restaurant relationship post-onboarding, which includes strong analysis of portfolio performance and frequent quality & satisfaction checks.Contact restaurant partners via phone.Provide analytical after-sales support to improve our merchants' performance.Build strong client relationships, through regular communication.Report on the status of accounts.Promote new services and marketing campaigns to existing partners.Act as a key communicator between our operations and restaurant partners.Work closely together with the marketing team to plan and execute campaigns together with restaurant partners.Analyse the local market on an ongoing basis.Actively monitor what our competitors are doing and report back.What we offerCool office in the heart of FrankfurtIndependent work in a dynamic, international teamA fast-growing tech company with many career opportunities Attractive salary package Discount on Wolt ordersModern work equipmentVarious soft drinks, coffee and fruits in the officeUrban Sports Club membership subsidyDeutschland ticket subsidyWeekly all-hands meetings and regular team eventsFlexible working hours policy + 30 days of paid vacation
