As a Key Customer Manager (KCM), you will play a pivotal role in shaping the future of robotic surgery across the DACH region. Working with leading hospital networks, university hospitals, and academic medical centers, you will build strategic partnerships, develop innovative surgical programs, and drive the sustainable growth of robotic surgery across your accounts.Roles and responsibilities:Own the long-term development strategy for a portfolio of high-priority accounts, including IDNs, university hospitals, and academic centers across Germany, Austria, and SwitzerlandBuild trusted, lasting relationships with executive, clinical, operational, and financial stakeholdersEstablish structured account governance, including executive steering committees, strategic business reviews, and clear performance milestones to drive accountability and progressPartner with customers to design, launch, and scale new robotic surgery programs tailored to their clinical and strategic prioritiesSupport customers in continuously improving program performance and evolving toward recognized centers of excellenceIdentify and develop opportunities to expand robotic surgery into new clinical areas and care settingsCultivate strong relationships with teaching hospitals, residency and fellowship programs, key opinion leaders, and professional medical organizationsSupport academic partners in building structured robotic surgery education and training pathways that align with their broader institutional goalsDevelop long-term capital expansion strategies in line with customer priorities, program maturity, and growth potentialClearly articulate the clinical, operational, and economic value of robotic surgery programs to support customer investment decisions and business casesServe as the central coordinator across internal teams — including Sales, Marketing, Clinical & Medical Affairs, and other functions — to ensure seamless, aligned execution of account strategiesContribute customer and market insights to shape broader DACH and regional strategies
