Oversees all aspects of hotel, restaurant and spa operations, ensuring smooth daily functioning, profitability, and exceptional guest experiences.They are responsible for managing staff, maintaining budgets, implementing business strategies, and fostering a positive work environment. Essentially, they are the leaders who set the direction for the hotel property and ensure all departments work towards the same goals. Key Responsibilities:Financial Management:Developing and managing the hotel's budget, forecasting revenue and expenses, analyzing financial performance, and implementing cost-saving measures. Staff Management:Recruiting, hiring, training, and supervising staff, fostering a positive work environment, and ensuring high levels of customer service. Guest Relations:Ensuring guest satisfaction, handling complaints, and implementing strategies to enhance the guest experience. Strategic Planning:Developing and implementing strategies to increase revenue, market share, and profitability, including sales and marketing initiatives. Compliance:Ensuring the hotel adheres to all relevant laws, regulations, and policies. Maintaining Standards:Upholding the hotel's brand image, service standards, and overall quality. Overall Operations Management:Overseeing all hotel departments (front desk, housekeeping, food & beverage, maintenance, etc.) to ensure efficient and seamless service delivery. Essential Skills:Leadership: Motivating and inspiring staff, fostering a positive work culture, and leading by example. Communication: Effectively communicating with staff, guests, and other stakeholders. Financial Acumen: Understanding financial statements, budgeting, forecasting, and revenue management. Problem-Solving: Identifying and resolving issues efficiently and effectively. Customer Service: Prioritizing guest satisfaction and creating a positive experience. Adaptability: Thriving in a fast-paced environment and adapting to changing circumstances. In essence, the hotel innkeeper & general manager is the driving force behind the hotel's success, responsible for both the operational and financial aspects of the business while ensuring a positive and memorable experience for every guest. 
