Embark on an extraordinary journey as Area Rooms Controller across the Northeast with Auberge Collection, where your role transcends boundaries and becomes a captivating symphony of hospitality. As the Rooms Controller for multiple properties, your commitment to excellence will unfold on a grand scale, ensuring that each reservation reflects the pinnacle of luxury unique to each property. As the Resorts’ Rooms Controller, duties will entail many facets of auditing reservations for the properties. Ensuring accuracy of room assignments, billing  needs, and other tasks, you’ll work closely with the regional Reservations Team, Operations Teams, and Sales Teams.Monitor email  inboxes for incoming bookings, modifications, and cancellations emails, completing steps regarding Synxsis reservationsReview all reservations made for quality, accuracy, and follow up on inaccuracies to ensure reservation is correct for arrival, assigning room numbers where applicableReview daily cancellation reports, processing accurate refunds where applicable, and informing the specific property for awarenessReview upcoming reservations for accuracy, while completing remaining deposit balancesMaximize revenues through upgrade opportunities and balancing inventories daily, ensuring straight line availability is present for all propertiesWork closely with Revenue Team and Reservations Leadership to monitor length of stay restrictions, opening up availability when applicable to maximize occupanciesReview upcoming Group Rooms inventory for accuracy, and communicate with GRC and Sales Teams when necessary Maintain accurate, relevant knowledge of all properties within the region, room types, experiences, rates, and property specific detailsAdd information to guest profiles such as previous stay experience, special occasions, preferences, and other pertinent information with strong attention to detail and accuracyShare relevant guest information to the pre-arrival teams to ensure a personalized guest experienceAligning check in/check out for reservations, Back to Back, to help avoid guest glitches- FHR, etcAttend daily meetings as deemed appropriate by Area Director of ReservationsPeriodical deposit ledger maintenance for the propertiesPerforming other administrative tasks as assigned by the Area Reservations Leadership TeamMaintain professional appearance and demeanor and to conduct personal behavior in a mature and professional business manner while representing the companyKeep department heads informed of any issues so as to ensure prompt correction and ensure guest satisfaction
