Mission
The Business Support Manager ensures our back-office operations run smoothly, our teams stay organized, and our customers feel supported. In this role, you will connect billing, customer success, and day-to-day admin functions, keeping everything on track and contributing directly to our growth. Your focus is on creating efficient processes, leading a team that drives results, and building strong relationships with both our team members and our customers.
Who You Are
You’re detail-oriented, tech-savvy, and good at getting things done. You enjoy diving into the numbers, whether it’s managing billing, tracking collections, or reviewing reports to spot trends and opportunities. Leading a small team and keeping the office organized comes naturally to you, and you thrive on solving problems and staying on top of the financials. If you like working with people who care about what they do and appreciate a good process, you’ll fit right in here.
Who We Are
Records Management Center (RMC) & Shredding On Site (SOS) is the leading provider of information management and secure destruction solutions for businesses throughout Maine and Northern New England. As one of Maine’s Best Places to Work, we are guided by our DRIVE core values—Dependable, Resourceful, Innovative, Versatile, and Engaged—to build the best teams and deliver value through innovative data management solutions. RMC/SOS is a business unit of the Lynch Group.
What You'll Do
As the Business Support Manager, you will play a key leadership role in overseeing the daily operations of our business office, effectively managing billing and collections, and advancing customer success initiatives. Your responsibilities will include:
Administrative Operations: Oversee financial and account management to ensure accurate and timely account data entry, invoice creation, account receivable entry, collection efforts, and payment processing.
Team Leadership: Supervise and support the Customer Success and Billing Teams, building a positive and results-oriented culture.
Customer Success: Collaborate closely with operations and sales teams to drive results and enhance customer satisfaction. Provide direct customer support across all lines of business via phone, email, and web.
Systems Management: Maintain account management software platforms, tracking and auditing client work orders, contractual information, and pricing for accuracy.
Back Office Coordination: Bridge communication between all teams to ensure seamless operations and client support and satisfaction.
Resource Management: General office management oversight, including supply ordering, organization, and office maintenance.
Requirements
To succeed in this role, you will need:
A Bachelor's degree in Accounting, Business Management, Business Administration, or a related field.
At least 5 years of experience in business accounting and office management.
Direct customer support experience a plus.
Proficiency in Microsoft Office 365, particularly Excel.
Experience with Sage Intacct and/or QuickBooks (or comparable accounting software).
A proven track record of leading small teams, implementing processes, and driving results.
Familiarity with EOS/Traction business framework a plus.
Strong communication, organizational, and interpersonal skills.
The ability to work independently without immediate supervision.
Confidentiality agreement and background verification required.
Benefits
We believe in reinvesting in our people and providing comprehensive benefits, including:
Competitive salary and full-time status.
Earned Time Off (ETO) and Personal Time Off (PTO) programs.
7 paid company holidays annually.
401K plan with a 50% company match on up to 5% of deferrals.
Health Insurance options (PPO and HMO) with an HSA match.
Dental, Vision, and Life Insurance coverage.
Supplemental AFLAC insurance options.
Wellness bonus for completing an annual wellness exam.
Gym membership reimbursement.
Mileage/vehicle reimbursement.
Tuition and professional development reimbursement.
Professional membership reimbursement.
Company-provided smartphone and laptop.
About Lynch Group
The Lynch Group, selected as a Best Place to Work in Maine in 2024, is a family-owned holding company managing several businesses in transportation, logistics, data management, and commercial real estate. Over 50 years, we’ve grown from a small, family-owned and run business into a diverse, multi-functional organization with 120 team members operating out of locations across Maine for customers throughout the U.S. and Eastern Canada. Guided by our DRIVE core values—Dependable, Resourceful, Innovative, Versatile, and Engaged—we are focused on building strong teams and delivering results for our customers and communities.
Lynch Logistics is the winner of the 2023 MMTA Grand Champion Safety award.
For more information about The Lynch Group, please visit www.lynchgroup.co.
