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Patient Access Apprentice – Multiple Openings
MaineHealth
Biddeford, ME
Multiple Opportunities
Sign on bonus available for qualified full time and part time candidates!
MaineHealth is seeking Patient Access Apprentices in Biddeford. The first level of a three level career path, this position schedules, pre-registers, registers and admits patients to the hospital. Serves as the first contact for many patients. Must convey a caring and professional attitude for all patients and visitors. S/he determines insurance coverage, eligibility and performs required pre-authorization procedures, maintains patient care unit control for all bedded units, provides comprehensive financial counseling and assistance, establishes and monitors each patient’s account prior to their visit, during inpatient stays, and up to 5 days post discharge. This position also ensures the accuracy of the patient’s unique identification number and the demographic and financial information use to create an electronic bill and informs patient of estimated financial responsibilities and collects up-front payments and Co-payments based on the estimate. All tasks are required to be done per established protocols and accuracy standards while demonstrating the MaineHealth Values.
Qualifications:
High school graduate or GED.
Health industry experience preferred.
Customer service in a clinical setting preferred.
Able to work in a high volume, fast paced work environment and perform and prioritize multiple tasks simultaneously.
Keyboard and data entry skills required. Computer experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work effectively with electronic work quality monitoring and electronic systems.
Ability to deal effectively with verbally offensive and/or distressed patients and their families.
Requires the employee to have experience with or the capability to be trained to a high degree of in analytical and complex problem solving.
Mathematical skills sufficient to calculate financial formulas to support applications for Free Care eligibility.
Must have the interpersonal skills to deal effectively, cordially and compassionately with a diverse group of patients, physicians, other staff personnel as well as outside hospitals, agencies and the general public. These skills must include the capacity to be sensitive to the individual problems of each patient in obtaining patient information while maintaining a high level of accuracy, solving complex patient placement and payment problems.
Must have strong customer service skills with the sensitivity and intuition to detect hidden stresses of problems with the ability to be resourceful and creative in their resolution. Must maintain a high energy and positive outlook, as well as a calm an impartial response in dealing with a wide variety of complains, personalities, levels of stress, complicated situations, illness and urgent demands.
Knowledge of insurance plans and their requirements preferred. Ability to learn complexities of insurances.
To apply, please click here or visit www.careersatmainehealth.org.
Working at MaineHealth
With a career at any of the MaineHealth member organizations, you’ll be working with healthcare professionals who truly value the people around them – within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the wellbeing of our communities and employees. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Our care – and the science behind that care – are top rate. Join us and your abilities will be challenged and enhanced as you take your career to another level.
As part of our dedication to operational excellence, we continually invest in technology, innovation and exceptional people in order to deliver on our promise to the people of northern New England. This includes the Shared Health Record initiative, which has changed the way we deliver healthcare within the state. We believe the electronic health record is a necessary tool in the improvement of healthcare delivery and outcomes. Our investment in the technology to support the electronic health record is nothing short of monumental. This means you’ll have the technology necessary to always ensure an optimal patient experience.
When you join any of our organizations, you’ll find an environment that has the right combination of high-tech and high-touch to deliver the finest care to the people we serve. Join us to learn from – and be surrounded by – some of the best talent in healthcare today.
MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.
