At Strouts Point Wharf Company the Marina Manager is our ambassador to the waterfront. They are the primary contact for our summer customers. Their main duty is to create a safe, fun, and pleasurable environment for our marina and mooring guests. The Marina Manager will provide excellent customer service and help us exceed our customers’ expectations. They will perform administrative and supervisory roles including hiring dock staff, scheduling, coordinating, and promoting daily and seasonal operations. This position could be seasonal but there is an opportunity for administrative or yard labor work to make this a year-round position. This is a flexible position and can be tailored to fit the right candidate.
Primary Responsibilities
Oversee day-to-day operations of the marina, ensuring efficient use of resources and that all activities run smoothly.
Manage, train, and schedule marina staff.
Provide top-notch service to boaters, and visitors, addressing inquiries, concerns, and ensuring a safe, enjoyable experience for all.
Be on-site weekends during our busy season to provide a consistent point of contact for our customers.
Ensure the marina’s facilities, docks, and boats are well-maintained, addressing any necessary repairs promptly.
Enforce safety protocols, regulatory standards, and environmental regulations, including ensuring compliance with local, state, and federal laws.
Promote the marina through various channels, creating special events or offerings to attract new customers.
Maintain inventory of necessary marina supplies, including fuel, retail items and cleaning supplies.
Address any issues that arise on-site, including customer complaints, operational challenges, and equipment malfunctions.
Work closely with General Manager regarding operations, revenue, customer feedback, and maintenance needs.
Education and Experience
HS Diploma, some college preferred.
Prior marina or boatyard experience will be helpful but we will train the right person.
Management experience helpful.
Skills and Qualifications
Exceptional customer service skills
Familiar with MS Windows and Office and the ability to learn POS/marina management software
Able to work independently and be a team player
Comfortable in a position managing a high school and college age staff
Familiarity with the boating industry, including common boating practices and equipment.
Application Details
Please email resumes, inquires, or questions.
The new Marina Manager can start immediately.
This position requires a weekend focused schedule during the busy summer months.
This position will provide competitive compensation. Full-time, year-round employees have access to a robust full benefits package.
