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The Delivery Coordinator assists the sales revenue at the store level, owing activities for marketing and growing sales/ delivery.
Note: more details at the interview.
Reports To
Delivery Coordinator reports to the Manager-on-Duty daily during their shift and to the Store Manager for personal development.
Attitude and Leadership
Delivery Coordinators lead by setting a good example; their behavior is consistent with the standards in the Delivery Coordinators Handbook and company training courses. Delivery Coordinators listen, motivate, and help the sales promoting marketing, driving and building the delivery clientele areas on objectives set by the Store Manager.
Delivery Coordinators assist the Store Manager and the Manager-On-Duty by performing assigned tasks daily, weekly, and/or monthly. They are also responsible for communicating with and escalating issues when they occur.
Delivery Coordinators must bring energy, enthusiasm, support, and out-of-the-box thinking to this role to influence the growth of sales/delivery areas.
Performance Requirements and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This list is not all-inclusive.
Sales Floor Presence
Delivery Coordinators maintain awareness of the Sales Floor to anticipate Customer and Store needs; they are the first point of contact for customers' questions and support at the Point of Sale (POS) System.
Store Operations
Delivery Coordinators assist with In-Store product handling and help the Manager-On-Duty confirm that Orders/Deliveries are accurate.
Delivery Coordinators communicate issues with inventory labeling to the Product Team for the Store.
Delivery Coordinators assist the Store Manager and Manager-On-Duty with inventory audits as needed.
Communication and Organization
Delivery Coordinators are the first level of response for routine Customer concerns and involve Store Management as appropriate.
Delivery Coordinators proactively resolve issues with customers.
Delivery Coordinators work directly with the Manager-on-Duty to communicate, redirect, and solve concerns on the Sales Floor/ Deliveries.
Knowledge
Delivery Coordinators must be knowledgeable of all Company Policies, Processes, Procedures, Sales Techniques, Store Sales Objectives, Key Performance Indicator Target. Delivery Coordinators must be proficient in using Company Technology Systems to correctly sell Cannabis and non-Cannabis products. Delivery Coordinators must also have a well-rounded understanding of the Cannabis Industry to support Customers/Team Members in the delivery of an Outstanding Customer Experience. Team Leads must comply with State Regulations, Directives, Policies, and Safety Procedures.
Delivery Coordinators must be committed to their own personal growth and development and invest additional time learning how to build their leadership skills. An internal learning system is provided for continued education and enrichment. Team Leads will be responsible for completing all courses in a timely manner.
Experience and Required Skills
Experience working in a team-oriented role for 2-3 years
Must be self-motivated, showing initiative and resourcefulness for individual projects.
Must thrive in a fast-paced, competitive, start-up working environment.
Exhibit strong oral and written communication skills.
Must demonstrate a positive attitude with a willingness to expend extra effort to learn new and diverse information.
Highly organized with excellent time management and prioritization skills.
Must be 21+ and possess a valid driver's license.
Must be able to work variable hours per week including morning, night, afternoon shifts, and weekends. All locations are open 365 days per year. Hours of operation depending on the day of the week.
Proficient in word processing, spreadsheets, computer systems (i.e. Google Workspace).
Physical demands: This position involves constant moving, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, climbing ladders, and lifting a maximum of 50 lbs.
Manual dexterity needed for computer usage and keyboarding skills.
Able to speak clearly to provide direction and motivate Team Members.
Ability to drive to various locations.
Team Members will be required to obtain all State-required Training and Identification Cards prior to employment.
EEO Statement
At Origins | Rose Mary Jane, we believe our workforce should be as diverse as the cannabis plant itself. We actively seek out people of different backgrounds and encourage all to apply. Your race, age, gender, religion, sexual orientation, skin color, national origin, and any other protected characteristic that makes you uniquely you, are welcome here.
Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
