Front Desk Receptionist is responsible for improving Customer Service, Capacity, Quality, Cost
and Safety in their area, using our values to continuously improve all the processes. The
responsibilities of the Front Desk Receptionist are:
➢ Proactive in greeting visitors, welcoming, and directing them appropriately.
➢ Intake dogs by following company procedures.
➢ Maintains and operates telecommunications system and Gingr data base.
➢ Informs visitors by answering or referring inquiries and proactive listener to upsell continuing
needs of pets and guest.
➢ Keeps a safe and clean reception area by complying with procedures, rules, and
regulations. sweeping dusting and cleaning counters.
➢ Supports continuity among work teams by documenting and communicating actions,
irregularities, and continuing needs.
➢ Contributes to team effort by accomplishing related results as needed.
➢ Friendliness while greeting and working with customers/employees.
➢ Detail oriented when taking info for groomers style sheet and detailed for boarding
requirement.
➢ Customer service skills that are calming to create a spa atmosphere.
➢ Understands dog behavior, bite prevention, handling skills, and breaking up dog fights.
➢ The ability to act and quickly observe dog behavior changes.
➢ Follow all cleaning rules and other policy and procedures for dog safety.
➢ Feeding, medicating, bathing and nail trims for both large and small breeds.
➢ Playing with dogs that may need special attention.
➢ Must be able to comply with regular drug testing.
➢ Attends company and department meetings as required.
➢ Is committed to the Dogtown Operating System. (Company Values, Standard Work,
Team work, Making improvements, etc.)
➢ Is committed to helping Dogtown meet customer needs. (Works when and where as
requested).
➢ Volunteers for, accepts & completes assignments. Is self-motivated and drives change.
➢ Gives and accepts feedback professionally. (Nice approach uses tact) Listens well.
➢ Has a good, positive attitude. Easy to approach. Develops trust with others.
➢ Handles work problems professionally. (Does not take problems personally)
➢ Has good problem-solving skills. Shares knowledge & ideas. Suggests solutions. Does not
blame.
➢ Develops good relationships with team members and clients. Treats people as people
(Respect, communication skills, trust).
➢ Practices all company Environmental / Security / Safety requirements.
➢ Rarely misses work except if absence is covered and scheduled. Ready to start work on
time. Returns from breaks/lunch on time.
➢ Can be counted on to help the team and company meet their goals.
➢ Learning new things. Is on schedule to complete development/ improvement plan.
➢ Participates in personal and group goal setting
Front Desk Receptionist skill requirements:
Personal Skills — Some of the skills include:
➢ High School Diploma, or equivalent work experience required. Veterinary assistant
experience or dog training is a PLUS
➢ Ability to multi-task with good organizational skills
➢ Good analytical skills and computer skills.
➢ Willingness to learn continuously and improve their skills
Team/People skills – Some of the skills include:
➢ Interpersonal skills for understanding the group process and meeting skills
➢ How to work in a team and resolve conflicts
➢ How to give and receive effective feedback.
DISCLAIMER
The preceding job description has been designed to indicate the general nature of work
performed; the level of knowledge and skills typically required; and usual working conditions of
this job. It is not designed to contain, or be interpreted as, a comprehensive listing of all
requirements or responsibilities that may be required by team member / employees in this job.
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
This job description does not imply or cannot be considered as part of an employment contract.
