The Field Service Technician - Journeyperson Plumber supports our customers by providing excellent on-site customer service and repair of Heat Pump Water Heaters and Solar Hot Water systems. Responsibilities of this role will consist of general troubleshooting and diagnosis, hot water tank service, repair, replacement, routine maintenance, and inspections.
This position will also include installations of new domestic hot water systems in collaboration with our Residential Operations team.
To APPLY visit our Careers Page at https://www.revisionenergy.com/solar-company/solar-careers-and-training/join-our-team.
This role is accountable for safe and efficient resolution of regional field related repairs and customer satisfaction for regional in person field-related residential service. The Service Plumber will work closely with Customer Care Specialists, Coordinators, Field Service Technicians, and the Field Service Manager to complete outstanding service work and respond to customer’s needs.
This is a full-time position, requiring 40 hours per week with occasional on-call responsibilities for emergencies.
Responsibilities:
Respond to thermal service calls individually or with support
Diagnose, troubleshoot, communicate with tech support, and complete repairs
Effectively communicate with customers to explain the issue on site as well as steps to address the repair
Update internal service records
Gather all information needed to apply for a warranty claim
Collaborate and clearly communicate with team members to coordinate schedule and customer needs
Collaborate with Residential Operations coordinator and installation manager to install new domestic hot water systems
Qualifications:
ME and NH plumbing license
Experience installing and servicing water heaters
Valid driver’s license and clean driving record
Strong problem-solving skills
Highly organized and detail oriented
Ability to set and meet priorities
Strong customer service and communication skills
Excellent teamwork skills with ability to foster a positive team environment
Ability to succeed in a fast paced, community environment as well as motivation to work independently
Ability to produce significant output with minimal waste
Comfortable with reaching out to peers and collaborating with supervisors to establish postive working relationships
Adjusts quickly to changing priorities and conditions. Copes with change and flexibility
Acts without being told what to do. Brings new ideas to the process and procedures
Requirements
Plumbing and/or HVAC installation and service experience
APPLY by visiting our careers page: https://www.revisionenergy.com/solar-company/solar-careers-and-training/join-our-team
About ReVision Energy:
ReVision Energy was founded in a garage in 2003 by two solar geeks and has grown to more than 300 employee-owners spread across our physical locations in Maine, New Hampshire, and Massachusetts. Our product offerings have grown to include solar panels, battery backup systems, electric vehicle infrastructure, heat pumps, and water heating equipment.
ReVision Energy is an equal opportunity employer dedicated to creating an inclusive culture where employees from diverse backgrounds can thrive and support our mission. Our recruitment team looks at the whole picture; personal, professional, and non-traditional experience, as well as community involvement. As a 100% employee-owned company (ESOP) and a Certified B Corporation, we are on a mission to lead our community in solving the environmental problems caused by fossil fuels, while alleviating economic and social injustice. The safety, health, and well-being of our co-owners and our communities is of primary importance. We have implemented additional measures to assure that those we work and share spaces with adhere to COVID and general safety best practices.
